COMPATIBILITY

Sistema is designed to work with all La Marzocco commercial espresso machines equipped with an IoT gateway, which include the following product lines: KB90, Linea PB, Linea Classic S, and GB5. Strada S is also currently fully compatible, with support for Strada X coming soon.

DASHBOARD

The dashboard offers a visual representation of all the equipment in your fleet. You can see the café sites displayed on a map, with color-coded indicators that alert you when attention is needed. You can select an individual site to examine its statistics more closely.

Green

Good: Indicates that it is operating within normal parameters.

Amber

Check: Indicates that there is something you should pay attention to before it becomes a problem.

Red

Resolve: Indicates a problem that needs to be resolved.

Café sites will be colored according to the lowest status of all four performance categories.

UPPER TOOLBAR

The search and filter bars in the upper left-hand corner of the dashboard let you search for specific cafes or filter by individual performance categories. For example, when the maintenance category is filtered, the color coding of your café sites shows only maintenance statistics, allowing you to see where a service technician might be needed.

The upper bar contains a few helpful shortcuts:

· If you use multiple companies in Sistema, the Select Company dropdown allows you to switch between them easily.

· A summary of your café sites is displayed, showing the total number of sites in each of the performance categories: resolve, check, and good. Clicking the category displays a list of cafes in the café fleet menu.

· The notification icon allows you to view the recent notifications across all your equipment. You can filter them by date or by café site.

Clicking a café site in the menu shows the details of its insight categories for each day of the previous week. To examine any of these in more detail, click on the category.

Sales

The sales tab displays detailed sales statistics. If your café has multiple machines, you can switch between them in the upper-right corner.

At the top, you’ll see the daily stats for the previous day. The daily status includes a sales ranking showing how your site is performing compared to the rest of your fleet, the total sales for the day (in kilograms or shots), and the change from the previous day.

The trends section shows the machine’s sales metrics, with averages and totals at the top, and displays a graph of historical data for the selected time period. The graph displays a split bar,

showing the usage of each group on the machine. When you hover over the graph, it shows the day’s statistics and each group.

Operations

The operations tab shows detailed statistics on whether drinks meet the recipe parameters. This helps identify where training might improve consistency and ensures that the recipes are programmed as intended. If your café has multiple machines, you can switch between them in the upper-right corner.

The daily stats section shows statistics for the previous day. These include a ranking showing how this site performs compared to the rest of the fleet, the percentage of shots on selected machine that meet the recipe, and the change from the previous day.

The trends section shows several charts that compare performance to the recipe parameters. You can navigate through them using the forward and back arrows, and you can change the time period at the bottom.

Shots within recipe

This chart shows the percentage of shots that meet recipe parameters. This is useful for examining trends in consistency.

Operation and configuration errors

This chart helps explain why shots aren’t meeting recipe parameters by showing the number of shots in two categories: Operation errors and Configuration errors.

Operation errors refer to the use of the machine and include problems with brewing time, which buttons are used, or shots being stopped early.

Configuration errors indicate that the machine isn’t programmed according to the recipe and include issues such as incorrectly programmed temperatures or shot volumes.

Clicking the eye icon next to either category lets you turn that category on or off in the chart display.

Configuration error details

This chart helps identify the root cause of configuration errors by showing the total number of shots brewed with a brew target or brew temperature that don’t match the recipe.

A positive number (upward bar) indicates too high a value, while a negative number (downward bar) indicates too low a value. This can be corrected by adjusting the programming in person or remotely using the La Marzocco mobile app.

Clicking the eye icon next to either category lets you turn that category on or off in the chart display.

Operation error details

This chart helps identify the causes of machine operation errors by showing the total number of shots with values outside the recipe range across several categories.

A positive number (upward bar) indicates too long a value, while a negative number (downward bar) indicates too short a value. For example, a negative brew size fault could indicate shots that were stopped early, while a positive brew time fault could indicate that the grinder or coffee dose needs to be adjusted to reduce the shot time.

Clicking the eye icon next to either category lets you turn that category on or off in the chart display.

Last Day Time Distribution

This chart helps illustrate the range of shot times from the previous day.

The blue rectangles help visualize the minimum and maximum brewing times for the recipe assigned to the dose button at the bottom of the chart.

The green, amber, or red rectangles indicate the minimum and maximum shot times throughout the day, using the core 80% of shots to eliminate outliers. In contrast, the green, amber, or red “wicks” display the full shot-time range, including the outliers.

Ideally, the green rectangles will be entirely inside the blue envelope, indicating that the shot times are within recipe parameters.

MACHINES

The Machines tab displays detailed statistics to ensure your machine is performing as intended. This is useful for identifying potential issues with the machine that may cause it not to perform as programmed and may require servicing by a technician. If your café has multiple machines, you can switch between them in the upper-right corner.

The daily stats section shows statistics for the previous day. These include the percentage of shots on target, the number of shots off target, and the daily change.

The trends section includes several charts that display the machine’s performance over the selected time period. You can navigate through them using the forward and back arrows, and you can change the time period at the bottom.

Machine target percentage

This chart displays the percentage of shots brewed within the programmed machine parameters.

This is useful for identifying behaviour of the machine that could require attention.

Machine target totals

This chart shows the daily total number of shots that didn’t match the programmed values for at least one parameter: stop target or coffee boiler temperature.

This is useful for understanding issues with the machine that could require service.

Machine target details

This chart helps identify the cause of machine errors by showing the total number of shots brewed with a stop target or with a coffee boiler temperature above or below the setpoint.

A positive number (upward bar) indicates the number of coffees that were brewed with a higher value than programmed, and a negative number (downward bar) shows the number of coffees brewed with a lower value than programmed.

This helps identify the cause of the error so a technician can address it.

MAINTENANCE

The Maintenance tab displays detailed statistics to ensure your machine is properly maintained, minimizing downtime and unexpected issues.

If the site has multiple machines, you can switch between them at the top. When the machine is serviced, you can reset the last service date by clicking the edit icon in the upper right-hand corner and selecting the date it was serviced.

The Daily stats section shows the maintenance status from the previous day. This includes the estimated number of days until service is required based on current use (or 12 months from the last service date, whichever is lower), the machine status, and the number of coffees on the busiest group until recommended usage-based service.

The trends section displays detailed maintenance statistics for the selected time period.

RINSE STATISTICS

This chart helps illustrate how often the group is rinsed between brewing cycles. A value of 50% indicates that the machine is rinsed after every coffee, while a lower value indicates it is rinsed less often.

CLEANING CYCLE STATISTICS

The cleaning cycle statistics chart indicates whether the cleaning cycle routine was used on a given day. For each day, a blue check mark appears next to each cleaned group. A gray check mark indicates it wasn’t cleaned. For Sistema to detect that the machine has been cleaned, the programmed cleaning cycle must be used when backflushing.

Note: This feature is currently only available for Linea Classic S machines.

RECIPE ASSIGNMENT

The Café fleet menu allows you to add recipes to the currently selected site. These recipes are used for every machine on the site. Use the Add Recipe button to select from the recipes you’ve created in the Admin area. You can then choose from a list of available recipes.

To prevent conflicts, you cannot select recipes assigned to a button that is currently in use. If you are unable to select a recipe because it conflicts with an existing recipe, use the change button in the recipe menu to select a replacement. When changing a recipe in Sistema, the new recipe will apply at midnight, with insights using the new recipe starting the next day.

Note: Changing the recipe in Sistema only affects the insights used in Sistema, and does not change the physical programming on the machine. To update the programming, you can change the settings on the machine directly, or remotely using the La Marzocco mobile app.

TARGETS

The targets menu lets you adjust the targets used for indicators across your fleet. Admin privileges are required to make changes to targets; users with manager or technician accounts can’t create or modify targets.

RECIPES

The recipe contains information used to determine sales and operations statistics. You can create a recipe using the New Recipe button in the upper right-hand corner, change existing recipes using the edit icon, or delete existing recipes.

When creating a recipe, start by choosing a name.

Doses

Espresso dose

Next, you can specify the Espresso dose in grams. Setting the dose allows Sistema to monitor the programmed dose weight output on machines equipped with ABR scales, ensuring that it perfectly matches the recipe. On AV machines, Sistema will alert you to large discrepancies in programming. If desired, this option can be disabled to suppress these warnings.

Brewing temperature

Brewing temperature allows Sistema to monitor the boiler target temperature and alert you if a machine’s programming does not match the recipe. If desired, this option can be disabled to suppress these warnings.

Coffee dose

The coffee dose refers to the amount of ground coffee used in the portafilter, and is measured in grams. Sistema uses this data to estimate the amount of coffee used for sales statistics.

Brewing time

Finally, the brewing times determine the acceptable minimum and maximum extraction times for this recipe.

When finished, save & apply the changes. The recipe will now be available for selection in the café fleet menu for each café site.

SALES TARGETS

Sales targets allow you to specify the targets used for Sales statistics across your sites. You can choose between two metrics: number of shots made or coffee weight, shown here in kilograms. This number is determined by multiplying the number of shots made by the coffee dose in your recipe. For example, if the recipe calls for 18 grams of coffee, 100 shots would equal 1.8 kilograms.

You can also choose whether the target applies to the café or to each machine in the café, if your café site has more than one espresso machine. If one machine is used less than another in the café, this setting ensures you’re not evaluating the performance of the least-used machine.

Finally, you can adjust the monitoring levels at which the indicators change.

Anything above the set number for green indicates that the sales status is good, and monitoring indicators will be displayed in green. Anything above the amber threshold but below the green threshold will trigger an amber indicator, indicating that it should be checked. Anything below the amber target will display a red indicator, indicating that it needs to be resolved.

ADMIN AREA

The admin area allows you to set up and configure Sistema. Only admins are able to access these settings.

Cafè sites

Café sites allow you to set up physical locations where the equipment is used. In the café sites menu, you can add, edit, and delete sites.

Café sites allow you to set up physical locations where the equipment is used. In the café sites menu, you can add, edit, and delete sites.

New Site

To add a site, click the new site button in the upper right-hand corner. Then fill in the site name, site address. You can also select a service provider if it differs from your default provider.

The Recipe field lets you select the first recipe used at this location. You can add more recipes after creating the site.

Click save & apply in the upper right-hand corner to create the new site.

Machines

Once you’ve created a site, you’ll need to assign at least one espresso machine. To assign a machine, click the espresso machine icon, then select one from the list. If you have more than one machine at this location, you can select multiple machines.

Note: Before a machine appears in this list, you must first do the following:

1. The machine must be paired using the La Marzocco mobile app. All machines paired by Sistema users in your organization are available to add to your subscription.

a. If a user from outside of your organization (for example, a third-party service company) pairs the machine using their account, they will need to invite you using the machine user’s function in the La Marzocco mobile app’s machine settings menu. 2. To view insights for that machine, it must be added to your subscription via the Subscriptions menu. The “Add machines to subscription” option lets you select from a list of machines paired with your account that haven’t been added yet.

For more information, refer to the subscriptions section.

users

Sistema allows you to control who has access to this café site. Their access level controls their level of access:

· Admin: Admin account have full control and can view all statistics, change recipes and adjust sales targets, and more.

· Manager accounts have access to all insights and statistics for sites they are assigned to, but can’t view sites they aren’t assigned to. They are unable to change recipes or adjust sales targets.

· Technician accounts have access to only machine and maintenance statistics and are unable to view sales and operations information.

The users icon allows you to select the users with control of this account. You can search for a user in the upper-right corner, reverse the sorting direction, or select all users. When done, save & apply the settings.

edit

You can also edit a site to change the site name, address, or service provider.

delete

You can delete a site using the delete button, and you will need to confirm the deletion because it cannot be undone.

company machines

The “Company machines” menu lists all of the machines in your fleet. You can search for a specific machine in the upper right-hand corner or filter by machine model.

If the machine is assigned to a site, it will be displayed on the right-hand side. Editing a machine lets you change the site or remove it from all sites by clicking the prompt.

Machines can be deleted using the delete button, but be careful, as this cannot be undone.

User management

The User Management tab allows you to add users and assign roles. There are 3 types of roles in Sistema: Admin, Managers, and Technicians.

• Admins have full control over Sistema, allowing them to add, remove, or modify users, sites, machines, targets, and service providers, and view statistics.
• Managers can view and control statistics and assign existing recipes for the sites they are assigned to, but can’t change targets or recipe parameters.
• Technicians can view only machine and maintenance statistics for the sites they are assigned to, and cannot view sales or operations statistics.

To invite a new user, click invite users, and then enter their email address. You can invite multiple users at once by separating their email addresses with commas. Select the role and confirm your selection to complete the process. An email is then sent to the user inviting them to join Sistema. Until they’ve completed the process, their user will display as amber in the user list and you’ll have the option to resend the invitation email or delete the user.

Once users have accepted the invitation, you can edit their accounts, assign them to café sites, change their roles, and activate or deactivate their accounts. Make sure to click save & apply after making changes.

REPORTS

The Reports menu lets you download past reports. A professional subscription enables access to detailed weekly reports in addition to the monthly reports.

The download button downloads the Excel report, and you can filter by report type and year.

SERVICE PROVIDERS

The service providers menu allows you to add, modify, and delete service providers.

To add a new service provider, click the new service button in the upper right-hand corner. Complete the fields for name and email.

The email field will be the email address used when requesting service directly through Sistema.

You can change your default service provider by clicking the default next to their name. This changes the service provider for all café sites that use the default service provider, but not for those that have a service provider specified in the café site settings.

SUBSCRIPTIONS

The subscriptions menu lets you manage your subscription plan, update billing information, add or remove

Sistema is billed monthly per machine in your subscription, on the first day of each month. New accounts receive the remainder of the first month free, in addition to a three-month trial, for all machines added during the trial period. After the trial period, any machines that are added will be included in the next month’s billing cycle, with statistics available the next day.

The Subscription status displays information about your subscription, including the next renewal date, price, and number of machines included. Click “Billing history” to view past transactions.

You can use the “Change your plan” button to switch between standard and professional plans, and users with a large number of machines can request information about an enterprise plan.

Use the “Change billing information” button to update your credit card or billing details.

You can also deactivate your plan. When deactivating an account, it will remain active for the remainder of the current billing period, after which it must be reactivated to use Sistema features again.

adding machines

Machines can be added to your subscription using the “Add machines to subscription” button.

Note: The machines must first be paired using the La Marzocco mobile app. If the machine is paired using an account outside of your organization, for example, your technician’s account, they must then invite your account using the “machine users” option in the espresso machine’s settings inside the La Marzocco mobile app. If you prefer, you can then remove the other account’s access using the same setting in the La Marzocco mobile app.

Once a machine is added to a site in Sistema, it can’t be used in another Sistema account until it is removed.

Next, select the machine(s) from the list that you wish to add. You search for machines using the search field, change sorting options, or select all machines in the list. When finished, make sure to press Save & Apply.

Note: If you are unable to select a machine in the list, please make sure that it is powered on and online. The machine list shows the last time each machine was online. After 72 hours without receiving data from the machine, Sistema prevents you from selecting it until

it reconnects, in order to prevent accidentally adding machines that are no longer in use. This safeguard applies only when adding machines initially and does not affect machines that have already been added.

removing machines

Machines can be removed from the Sistema subscription, for example, if you are replacing an existing machine, decommissioning a machine, or temporarily removing it from service. To do this, press the “Remove machines from subscription” button. Select the machine, and then press Save & Apply.

Once removed, the machine won’t be included in the next month’s billing cycle, but will still be visible in the La Marzocco mobile app. You can add the machine again in the future if it is returned to service.