HGR

This procedure applies to all home machines equipped with already existing gateway card.

Replacement can be done in case of gateway malfunction or old firmware version installed ( V1.x-rcx).

Requirements:

• New gateway card with firmware V3.x-rcx installed (see label on white connector);
• Tech app access;
• WiFi connection or hot spot.
• DO NOT SWAP GATEWAYS BETWEEN MACHINES.

Procedure:

• Power OFF the machine and disconnect power chord.
• Access electronic box (procedure depends on machine model) and remove old gateway (disconnect data cable and unscrew the four crosshead screws).
• Install the new gateway and connect the data cable.
• Connect the power cord and power ON the machine.
• Open Tech app and login if required.
• Type the machine serial number and select Replace Gateway option.
• Scan the QR code on the electronic box.
• Type and confirm the machine serial number.
• Tech app will now detect the new gateway in Bluetooth.
• Select the new component ( Snxxxxxxxxxxx ) and press OK.
• Connect to WiFI if not done already.
• Wait until completion.

Troubleshooting

1 Serial number not registered

The WiFi network might have firewall in place preventing the machine from connecting to our cloud server for verification.

Please disable the firewall or use a hotspot for the replacement procedure.

2 Services unavaialable or services verification error

Firewall is preventing the app from communicating with the cloud server.

Disable firewall or use hotspot to prevent any error during the communication.

3 No new gateway ( Snxxxxxxxx ) detected during replacement

Verify that in your device Bluetooth module is enabled and not in standby.

Check Tech app permissions for: Bluetooth, geolocation, mobile data, LAN.

Keep the machine in Bluetooth mode to ensure that gateway module is in communication mode.

4 Wrong serial number after QR code scan

Get immediately in contact in order to obtain one updated QR code for the machine requesting support from app.

5 None of the above

Get immediatley in contact requesting support from app for further invetigation.