Commercial Machines

The account you create is free and unique and it will be used to connect your machine with you. By doing so you’ll access your machine in every moment and customize recipes to obtain the best coffee according to your taste.

Completing your personal account details, when opening a support request form LM Pro app, we will provide a faster and better help, even closer, knowing your country. A better service in less time.

All data are collected only for After Sales Support purposes and secured and used only by La Marzocco S.r.l. and its affiliates for the same scope.

If it’s your first time, an account must be created. From La Marzocco Pro app main page, select “register” then complete all requests on screen and wait for the confirmatio email. Confirm your subscription and you’re done!

If no mass mail and targeted marketing mail are choosen, La Marzocco will use your personal data only in case of support request.

The personal details used to complete the profile registration, will be used only for After Sales Support purposes. Knowing country, machine serial number, name and other details, will make our work faster in filtering our family members to provide the best support in less time possible.

All your information will be stored in a Cloud service. Our cloud service providers, located in Europe, are fulfilling all requirements for handling personal details and information in agreement with European privacy Laws ( GDPR ). The data will be used only by La Marzocco S.r.l. to handle support requests. For further information, please read the Privacy Policy Document .

If the connection procedure concluded succesfully but you still cannot see your machine in app, a possible typo during the WiFi configuration might have happened. Unpair the machine from the app and restart the process. At WiFi password prompt, tap on the eye icon near the password field to verify that the entry is correct.

If no access to configuration menu is available in your router the best solution is to enable the Guest WiFi. It’s generally available on router main page. Enable the Guest WiFi, set a password and connect first your device, then your machine to the Guest Wifi. Consider also to involve an IT for further router configuration.

If Internet connection is not available, with LM Pro app you’ll always be able to connect to your machine. The app will inform the user that “no connection to internet will be available”, but the connection to the machine will be done anyway.

Once the transmission frequency, SSID and password are surely checked and correct but you still can’t connect it could represent a particular case in which some security devices are still blocking the communications between the two devices. On our machines, a sticker will indicate the MAC address of network card. Involve an IT, give the the MAC address and ask them to enable the communication between your already connected mobile device and the new coffee machine. Once the MAC address is either whitelisted or enabled it will be possible to connect La Marzocco Pro app and your machine. 

If you’re experiencing any other type of problem with your Wireless connection and LM Pro app, please write us using the Support Request form and try to add also some screenshots or videos for a better case expanation.

We will get in touch as soon as possible.

We’ve informed by a very small number of customers that the machine remains connected in remote even if the connection procedure was correctly completed. In LM Pro app it doesn’t mean that you can’t apply changes and settings.
For this specifical cases we need to dive a little deeper with analisys abd eventually provide some more detailed instructions to ur customers. Please fill the Support form request, be as descriptive as possible, and we will get in touch as soon as possible.

So far is not possible to edit your connection details. In case of network hardware replacement, WiFi password change, provider change and all other operations that will impact your connection, the machine connected to that line must be disconnected from app and the connection procedure must be repeated just like for the first time.

Feel free to get in touch with us using our Support request form before you apply changes to your on place infrastructure, we will reply providing all information and solutions.